Shipping policy
Shipping Policy
Last Updated: October 08, 2026
At UGOTTAHAVECHARISMA, we bring African culture into modern fashion which are MADE TO ORDER through pieces that represent identity, creativity, and individuality. We aim to make your shopping experience as smooth as possible, from checkout to delivery.
Please read our shipping policy before placing an order.
1. Order Processing
Orders are processed after payment has been confirmed.
Please allow 2–5 business days for order processing before your item is shipped. Processing times may vary depending on product availability, order volume, and whether an item is made to order.
You will receive a confirmation email after placing your order. Once your order has shipped, we will send shipping confirmation and tracking information where available.
Business days exclude weekends and public holidays.
2. Shipping Destinations
UGOTTAHAVECHARISMA welcomes customers who appreciate African-inspired fashion from around the world.
We ship to destinations supported by our shipping partners and available at checkout. Shipping availability may vary depending on your location and the products ordered.
If your country or address is not available at checkout, please contact us for assistance.
3. Shipping Times
Delivery times depend on your destination, shipping method, product availability, and the carrier handling your order.
Estimated delivery times will be provided at checkout where available. International shipments may take longer due to customs clearance, local delivery arrangements, or other unforeseen circumstances.
Please note that delivery estimates are not guaranteed.
4. Shipping Costs
Shipping fees are calculated at checkout based on your delivery address, selected shipping method, and order details.
Any applicable shipping charges will be displayed before you complete your purchase.
If a free-shipping promotion is available, its terms and eligibility requirements will be stated in the relevant offer.
5. Order Tracking
Where tracking is available, your tracking details will be sent to the email address provided at checkout once your order has shipped.
Please allow some time for tracking information to become active after dispatch.
If your tracking information has not updated for an extended period, contact us and we will help you check the status of your shipment.
6. Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer. UGOTTAHAVECHARISMA does not control customs processing times or the fees imposed by local authorities.
7. Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped.
Additional shipping costs resulting from an incorrect address, refused delivery, or a returned shipment may be the customer's responsibility, where permitted by applicable law.
8. Delayed, Lost, or Missing Packages
Although we work to ensure orders reach their destinations, delays may occur because of carrier issues, customs inspections, weather conditions, or other circumstances outside our control.
If your package appears delayed or is marked as delivered but you have not received it, please check with your local delivery provider and household members first. If the issue remains unresolved, contact us so we can help investigate.
We will review reported shipping issues and work toward an appropriate resolution in accordance with our store policies and applicable consumer protection laws.
9. Damaged or Incorrect Items
If your order arrives damaged or you receive an incorrect item, contact us as soon as possible with your order number and clear photographs of the item and packaging.
We will review the issue and explain the next steps for a replacement, refund, or other appropriate resolution under our applicable policies.
10. Contact Us
Have a question about your shipment? We're here to help.
Brand: UGOTTAHAVECHARISMA
Website: https://ugottahavecharisma.com
Please contact us through the contact page on our website and include your order number so we can assist you efficiently.
Thank you for choosing UGOTTAHAVECHARISMA.
Wear your culture. Own your identity.