Frequently Asked Questions
Find answers about sizing, orders, delivery, and caring for your Ugottahavecharisma pieces.
What does Ugottahavecharisma sell?
Ugottahavecharisma offers African-inspired fashion, artisan matching sets, dresses, handcrafted statement bags, cowrie headbands, gender-neutral logo tees and tanks, and handmade press-on nails. Browse our collections for current designs, materials, sizing, and production details.
How do I choose my size?
Check the size chart on the product page and our Size & Fit Guide. Selected tailored sets are made to your measurements. Follow the guide for chest, waist, hip, height, and any additional measurements needed for your piece.
Are all pieces made to order?
Production varies by item. Check the individual product page to see whether your piece is made to order, available in stock, or offered as a pre-order.
How long will my order take?
Production time and shipping time are separate. Check your product page and checkout for the timeline that applies to your order. Visit Shipping & Returns for more information, or contact us before ordering if you need a piece for a particular date.
What if my tailored piece does not fit?
On eligible tailored sets marked with the Perfect Fit promise, contact us within 7 days of delivery if the fit does not match your confirmed measurements. Include your order number, photos, and measurements. See the Size & Fit Guide and Shipping & Returns for eligibility and details.
How do I track my order?
Tracking is emailed when your order ships. Follow the carrier link in that email for delivery updates.
Where can I find the return policy?
Return eligibility depends on the item. Review our Refund Policy and Shipping & Returns, and contact us before sending an item back.
How should I care for my piece?
Follow the care instructions on your product page and garment label. Materials and handcrafted embellishments vary, so contact us if you need care guidance for a specific piece.
How can I contact you?
Use our Contact page or email Support@ugottahavecharisma.com. For order questions, include your order number.